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Kovie Hotel - Executive Assistant Manager (Korean) - Phó Giám Đốc Điều Hành Người Hàn Quốc 

Kovie Hotel - Executive Assistant Manager (Korean) - Phó Giám Đốc Điều Hành Người Hàn Quốc 

Công Ty TNHH Ourhome Việt Nam - Khách sạn Kovie

Mô tả chi tiết công việc

- Assist the General Manager in his day to day operations.
- Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.
- Provides training to staff and HOD's.
- Acts as the hotels public relations director  and promotes the property within the hotel industry, local community and trade associations.
- Monitor the Guest feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys.
- Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.
- Selects or assist in the selection of hotel staff and completes all new hire paper works.
- Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
- Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.
- Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.
- Assist GM in key property issues including capital projects, customer service and refurbishment.
- Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
- Performs daily, weekly and monthly property inspections.
- Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
- Cover shifts is all departments as scheduled by the General Manager.
- Monitor maintenance progress and Furniture, Furnishings, and Equipment conditions and provide status report to GM.
- Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
- Performs sudden audits on rooms and other operating areas.
- Provide effective leadership to hotel team members.
- Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
- Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
- Assist the GM in in all aspects of business planning.
- Must be available 24/7 in case to respond to any guest or employee emergencies.
- Corporate client handling and take part in new client acquisition along with the sales team whenever required.
- Respond to audits to ensure continual improvement is achieved.
- All Other duties as assigned by the General Manager or Management.

Kinh nghiệm/Kỹ năng chi tiết

- A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record. Excellent computer system skills.

- At least 10 years experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations. And 5 years of experience as a General Manager or Vice General Manager.

Mô tả

Thông tin liên hệ

  • Cách liên hệ: Nộp trực tuyến, Gửi kèm File, Trực tiếp
  • Mô tả:

    - Please send your application by online, mail or direct to

  • Tên liên hệ: Công Ty TNHH Ourhome Việt Nam - Văn phòng Khách sạn
  • Địa chỉ: P902, Tầng 9, Tòa nhà Akashi, số 10 Lô 2A Lê Hồng Phong, Đông Khê , Quận Ngô Quyền , Hải Phòng, Việt Nam
** Nhận hồ sơ ứng viên bằng ngôn ngữ: Tiếng Anh
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